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Shipping & Returns
You will receive an order confirmation by e-mail shortly after placing your order. Domestic and Belgium orders are shipped with POSTNL. International orders are shipped with USPS. When your order has been shipped you will receive an e-mail with a personal tracking code. Orders will be packed and shipped within 1-3 working days.
International orders can be tracked here
Store pick ups are ready in store the same day. Purchased items can be picked up at one of our stores:
DIV. Damesboudoir (Women's)
DIV. Herenkabinet (Men's)
- Store pick up: Free
- The Netherlands: €6,50 (Free shipping on orders > €100) Delivery: 1-3 days.
- European Union: €15 (Free shipping on orders > €200) Delivery: 2 - 7 days.
- Outside EU: €35 (Free shipping on orders > €250) Delivery: tba.
If you are not satisfied with your purchase, you have the right to return/exchange your product within 14 days of receiving the goods. Products must be returned in unused condition, all original packaging, price tags, etc. as received. Orders returned within 14 days after you've received your order are eligible for a full refund. Orders returned after this period are refunded as a store credit. You can also return your purchased items at one of our stores (with a filled in return form). Please note: returns are for own account.
Please fill in the return form that came along with your order and return the package as soon as possible. You can return the product to the following address:
1094 HM Amsterdam
Unfortunately we can not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, we will contact you by e-mail.
If you have any further questions regarding our shipping services, please contact us at [email protected] or give us a call at +31 (0) 20 233 93 49.